Warranty and Insurance Claims
To file an insurance claim, take your laptop/chromebook to the Tech Support office. You and the computer technician will complete the Insurance Claim Form together, take photographs, and determine the damage to the laptop.
If an insurance claim, the Insurance Claim Form will be mailed with an invoice. The student will receive a loaner laptop or chromebook until the repair is completed and the invoice has been paid in full.
These procedures will be followed for a warranty/insurance claim:
Students are responsible for reporting repair (warranty/insurance claim) requests to the building computer technician.
When a student makes a warranty or insurance claim, these procedures will be followed:
- The computer technician will record the following (on the Insurance Claim Form) before completing any work on the laptop computer:
- Student Name
- Date of visit
- Time of visit
- Description of Issue/Repair
- Type of claim: warranty or insurance
- Repairs – For all repairs, the computer technician will order the part(s) or arrange for repair.
- Insurance Claim – For insurance claims, the computer technician will assess all damage, take photographs indicating damage on the MacBook and ask the student to initial the damage, confirming the accuracy of the damage assessment. The computer technician will save photographs, with student sign-off on the insurance claim form.
- The computer technician will prepare the letter notifying families of the insurance claim, including the Insurance Claim Form, and the invoice for the repair/replacement/deductible.
- For uncollected insurance claim/premium costs: Including the original notification via US mail, families will receive a minimum of three written notifications pertaining to any outstanding financial obligation. After the final notification, parents will receive a phone call from the school principal. After all these measures have been exhausted and the obligation is still not met or a plan for payment has not been agreed upon, the District will attempt to secure resolution through a hearing with the District Magistrate. In addition to the initial repair cost, families will be responsible for collection costs (approximately $100 + repair costs).